Model C219GB - Roku TV
Serial Number: X00200U6XFWH
(S005S006XFWH)
Software Version: 10.5.0 . Build 4210-AF
Timestamp: 2022-02-11T10:13:24Z
Issue ID WH-059-653
@Eman4277 yeah I'm not seeing it either but I hit reply under Mary's response to me
I always get the Error code 42 on Disney Jr and sometimes on ESPN
I have three devices with the problem the info as follows
Model 3900X Roku Express
serial # YGX005X56746
version 10.5.0 build 4208-51
device ID C33895567461
issue ID 61-059-927
model 3930RW Roku Express
serial # X004005W6FN
version 10.5.0 build 4208-AE
Device ID S009205WGFNF
Issue ID NF-059-929
Model 3941X Roku Express 4K+
serial # X01600SJ7TG
version 10.5.0 build 4208-CR
device ID S07P218J7T3G
issue ID 3G-059-932
OURS IS FIXED!
You cannot post the request information here in the discussion thread. You need to send a message thru the message portal.
STEPS TO DO THIS:
1. top of this page, click on the envelope
2. click on "NEW MESSAGE"
3. in the Send to - type Mary-F and select Roku Employee
4. message subject ERROR REPORT DETAILS / DISNEY ERROR 42
5. message body provide the following information:
( this is from the Issue Report Tracker: open Disney press HOME button 5xs then back 5xs - it will open)
Model:
Serial Number:
Software Version:
Timestamp:
Issue ID:
****************************************************************
(this info comes from Settings; System Info)
Device ID:
Network Name:
IP Address:
Roku Account:
You will receive a response to the message after the correct the path FOR YOUR DEVICE. This will be required for each device that is affected. Mine was fixed in approx. 3 hours
GOOD LUCK
Hi @RokuMary-F.
I am also having the error code 42 issue with DisneyPlus. Here is the requested information for the three devices on my account. Thank you for your assistance in correcting this problem.
With gratitude,
Susan
Model: 7117X - Roku TV
Serial: YS00FH844698
Device ID: FSU8AF844698
Software: 10.5.0 build 4210-30
Tracker ID: 98-061-690
DisneyPlus, Version 1.18 build 2022020801
Model: 8121X - Roku TV
Serial: YK009K695251
Device ID: NPN059695251
Software: 10.5.0 build 4210-48
Tracker ID: 51-061-697
DisneyPlus, Version 1.18 build 2022020801
Model: 3930RW - Roku Express
Serial: X004001UJUF8
Device ID: S009302UJUF8
Software: 10.5.0 build 4210-AE
Tracker ID: F8-061-701
DisneyPlus, Version 1.18 build 2022020801
4 devices, took > an hour to throw it together. Uploading it to Mary.
Model: Roku Premiere+
Serial Number: YROOCE965959
Software Version: 10.5.0 - build 4208-29
Timestamp: 2022-02-12T23:45:22Z
Issue ID: 59-061-905
Device ID: 7KA74C965959
Network Name: Ethernet
IP Address: 192.168.50.196
Model: 3810X - Roku Streaming Stick+
Serial Number: YHOO5C990467
Software version: 10.5.0 - build 4208-50
Timestamp:22-02-12T23:58:09Z
Issue ID: 47-061-918
Device ID:213175990647
Network Name: PRHOME5.0
IP Address: 192.168.50.164
Model: 3600X - Roku Stick
Serial Number: 5S467S185503
Software version: 10.5.0 - Build 4208-24
Timestamp: 2022-02-13T00:15:46Z
Issue ID: 03-061-935
Device ID: N/A?
Network Name: PRHOME5.0
IP Address: 192.168.50.74
Model: 3710X - Roku Express+
Serial Number: YUOOFL688129
Software version: 10.5.0 - Build 4208-28
Timestamp: 2022-02-13TOO:53:49Z
Issue ID: 29-061-973
Device ID: 7H269F688129
Network Name: PRHOME2.4
IP Address: 192.168.80.177
Roku device model: 3930X - Roku Express
Serial number: X00400CSL9VY
Device ID: S00829ASL9VY
Software OS/version: 10.5.0 build 4208-AE
Does this issue occur on a specific channel? Yes. Disney+. Version 1.18 build 2022020801
Tracker ID when this issue occurs: VU-061-980
What are you seeing on screen? We're sorry, we're having trouble connecting you to the service. Please check to see that you are still connected to the internet, and try again (Error Code 42)
Mary, I have tried to send you these details through a private message but it is saying there is a html problem and will not let me send it.
here is the info you asked for.
Hi Mary @RokuMary-F , these 2 roku devices are having trouble connecting to Disney plus, I keep getting the error 42. I hope you can help me out
Model: 3930RW - Roku Express
Serial: X004003RCXW3
Device ID: S013318RCXW3
Software: 10.5.0 build 4208-AE
Tracker ID: W3-066-148
DisneyPlus, Version 1.18 build 2022020801
Model: 3930RW - Roku Express
Serial: X004008C4FA
Device ID: S013318C4DFA
Software: 10.5.0 build 4208-AE
Tracker ID: FA-066151
DisneyPlus, Version 1.18 build 2022020801