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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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jojobird
Level 7
‎10-03-2022 05:32 PM

Re: How to add a pay channel I've already subscribed to?

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Thank you, @renojim . That makes sense and I had not done that. I completely logged out of Roku after deleting the Peacock app and restarted accessing “settings>system.” as you suggested. The result, however, was the same. The only option was to start a new subscription via Roku. There was no option to log in/link and existing subscription.

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renojim
Community Streaming Expert
‎10-03-2022 08:05 PM

Re: How to add a pay channel I've already subscribed to?

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@jojobird, well darn.  I was hoping that was it.  If I start Peacock I get an option to "Get started" or "Sign in".  I assume you get something different?

You can try going to https://support.roku.com/contactus and choose the option for "Account, payments & subscriptions" and see if you can get to a person that can help.  It seems as though once you have a Roku subscription there's no way to get it to forget it.

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