Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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gp406
Reel Rookie

Hoopla channel sign-in issue

March 16 there was an update to the Hoopla channel.  After that time, we haven't been able to sign in.  We have two Hoopla accounts, and neither works.  We've deleted the channel, restarted Roku, and reinstalled Hoopla several times.  We enter a verification code and then for one, two seconds see the Hoopla home screen but it closes and we are back to Roku home screen.

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3 REPLIES 3
RokuKarla
Retired Moderator

Re: Hoopla channel sign-in issue

Hello @gp406

Thanks for posting here in the Community.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Hoopla support to report the issue and for further help. They can resolve the error you are having with channel authentication. You may reach them here: hoopladigitalhelp 


Regards,
Karla

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makaiguy
Community Streaming Expert

Re: Hoopla channel sign-in issue

@gp406-

I just watched a movie on Hoopla today, with no problem.  Hoopla version 110, build 13.

Some time ago I had trouble logging in that turned out to be the result of my local library account having expired.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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gp406
Reel Rookie

Re: Hoopla channel sign-in issue

Thank you for suggestion.  I checked my library account, and that seems to be fine and works on my mobile devices.  I, too, am on Hoopla 11.0, Build 13.  My Roku is up to date also.  I'll contact my library to see if they're aware of an issue.  This did start after a March 16 update to Hoopla on my Roku.    

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