Channels & viewing

[bhonaker1]

Until Friday (15  November 2024), the 'Live TV' app on the Home Screen showed a thumbnail of the selected channel.  Since then it doesn't show a preview thumbnail.  I checked, and the signal strength is 4 bars... I rebooted, powered off, nothing fixed it.  No recent software update (last updated on 17 October, version 14.0).

TV is TCL Roku TV, model 55S455

Does anyone have any suggestions to restore this functionality?

[renojim]

There's two different "Live TV" icons possible on Roku TVs.  One is for their streaming "Live TV" channels  on "The Roku Channel" and one is for antenna channels.  They seem to be screwing with the one for antenna TV and it may have disappeared from your Home Screen.

[bhonaker1]

Thanks for answering, renojim,

The 'app' on the home page is the Live TV associated with the tuner.  Until Friday, when I moved the highlight to that on the home page, it showed the last-chosen channel from the tuner in thumbnail mode.  Now it never changes.

I didn't change what's on the home page since long before that.  I also didn't get an update from Roku, and the icon is still present.

[renojim]

Interesting.  I know there are some updates that affect the Home Screen that aren't reflected in the last "software update" date that's shown, so it's possible that one of those occurred.  I stopped using my Roku TVs as "smart" TVs and just set them up saying I don't have an Internet connection because I got tired of Roku's updates screwing around with things.  I'll have to check if I still get the preview in the "Live TV" icon, but I don't suppose that does you much good or really answers any question.

[bohratom]

Same issue with preview thumbnail video not showing on homescreen for input devices like live tv. I just noticed it tonight running Roku OS 14.0 but probably been around a couple weeks.

[RokuTakashi]

Hi, Community users!

Thanks for posting regarding the issue you've encountered with the Live TV on Roku.

We appreciate you for letting us know about this experience. Our team would like to request further information regarding this issue. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo or video referring to the issue.

The details we gather will be the basis of our review and investigation. We hope for your response so our team can work on this matter further.

Best wishes,
Kash

[bohratom]

Model: 43S435

SN: X00000468PGN

ID: s02ST0A68PGN

OS: 14.0

TrackerID: GN-493-514

Channel Build: Does not show.

Thanks 

Rick

[RokuTakashi]

Hi, @bohratom 

Thank you so much for your response.

We'll take note of the information you've provided, and it will be sent over to our team for further review. In the meantime, we'd like to request an image referring to the issue so our team can foster our review and investigation regarding this matter.

Looking forward to your response.

Thanks,
Kash

[bhonaker1]

Kash,

TCL Model 55S455
Serial Number X012004D1NFK
Hardware ID G137X
Software version 14.0
Tracker ID FK-945-016

'Antenna TV' does not have a 'Build Version' as it's not a downloaded channel.

The issue deals with the Antenna TV icon on the home page (Magenta background with the white Antenna graphic).  It used to show a live thumbnail of the antenna channel but just stopped one day, and there were no updates prior to it stopping, nor did I install any new channels at the time.

[bohratom]

Here is image of Roku 4k TV's mainscreen not showing any of the Preview Video Thumbs on Live TV, and the 3 PC's. Even if Just select and highlight one of the HDMI's or Live TV it still does not display a live thumb.