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Home Screen Not Working - Can't Hover Over Channels to Select
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Re: Home Screen Not Working - Can't Hover Over Channels to Select
Hi, @LemonChiffon
Thanks for posting here in the Roku Community.
We understand the issue you've encountered with your Roku device regarding the home screen interface, and we're here to help you resolve the issue. We'd like to recommend performing a system update as a troubleshooting step.
Follow the instructions below to manually check for software and app updates.
- Press Home
- Scroll and select Settings
- Select System
- Select Software update
- Select Check Now to manually check for updates
If your Roku device cannot update to the latest software version 14.0, let us know and we'll continue to assist you further.
Thanks,
Kash
Roku Community Moderator
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Re: Home Screen Not Working - Can't Hover Over Channels to Select
We did do a system update last night and there was no change. Still cannot use the home page.
It says v. 11 and I just tried now and it says no new update.
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Re: Home Screen Not Working - Can't Hover Over Channels to Select
Thanks for keeping us posted, @LemonChiffon
We want to be transparent about the Roku device you're currently using. Unfortunately, your Roku device does not update past Roku software version 11 because it is no longer able to support the latest updates and features, including streaming channels and software improvements.
No worries! Our team is offering you a promo code to use on your next Roku device purchase to continue streaming. It is our way to express our gratitude for choosing Roku as your streaming platform.
Please check your inbox since we've sent a private message.
We hope for your continuous response.
Thanks,
Kash
Roku Community Moderator
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Re: Home Screen Not Working - Can't Hover Over Channels to Select
I have replied to the private message but have not heard back as of yet.
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Re: Home Screen Not Working - Can't Hover Over Channels to Select
Hi, @LemonChiffon
We got your message!
Check your inbox to see our response here in the Roku Community.
We're glad to have you as one of the Roku streamers.
Happy Streaming! 💜
Best wishes,
Kash
Roku Community Moderator