Channels & viewing

[LemonChiffon]

In just the past few days, our home screen on Roku has not been working properly, the channels take a long time to show up and then when you try to hover over them you cannot click them or sometimes the highlighted (white) frame around the channel won't move, or just goes to the promoted Roku larger box.

What has changed?  Is Roku now forcing people to upgrade with a new stick or box?   I also noticed, with our device, (a Roku stick) I am no longer eligible for support.  Real nice.

[RokuTakashi]

Hi, @LemonChiffon 

Thanks for posting here in the Roku Community.

We understand the issue you've encountered with your Roku device regarding the home screen interface, and we're here to help you resolve the issue. We'd like to recommend performing a system update as a troubleshooting step.

Follow the instructions below to manually check for software and app updates.

1. Press Home   on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

If your Roku device cannot update to the latest software version 14.0, let us know and we'll continue to assist you further.

Thanks,
Kash

[LemonChiffon]

We did do a system update last night and there was no change.  Still cannot use the home page. 

It says v. 11 and I just tried now and it says no new update.  

[RokuTakashi]

Thanks for keeping us posted, @LemonChiffon 

We want to be transparent about the Roku device you're currently using. Unfortunately, your Roku device does not update past Roku software version 11 because it is no longer able to support the latest updates and features, including streaming channels and software improvements.

No worries! Our team is offering you a promo code to use on your next Roku device purchase to continue streaming. It is our way to express our gratitude for choosing Roku as your streaming platform.

Please check your inbox since we've sent a private message.

We hope for your continuous response.

Thanks,
Kash

[LemonChiffon]

I have replied to the private message but have not heard back as of yet.  

[RokuTakashi]

Hi, @LemonChiffon 

We got your message!

Check your inbox to see our response here in the Roku Community.

We're glad to have you as one of the Roku streamers.

Happy Streaming! 💜

Best wishes,
Kash