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Mikeconnie99
Level 7
‎02-25-2023 07:34 AM

Help with Disney +to get signed on

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I am trying to sign into Disney + using my Roku username and will not let me. I went through originally to get Disney +. The Disney + app doesn’t recognize my email.

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RokuKariza-D
Community Moderator
Community Moderator
‎02-25-2023 08:47 AM

Re: Help with Disney +to get signed on

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Hello @Mikeconnie99 

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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3 REPLIES 3
RokuKariza-D
Community Moderator
Community Moderator
‎02-25-2023 08:47 AM

Re: Help with Disney +to get signed on

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Hello @Mikeconnie99 

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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renojim
Community Streaming Expert
‎02-25-2023 02:25 PM

Re: Help with Disney +to get signed on

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@Mikeconnie99, see if this helps:

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=d2c2b934879f95584e3f7557cebb3515

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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andyross
Level 16
‎02-26-2023 07:16 AM

Re: Help with Disney +to get signed on

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Also be aware that Roku only supports the ad-free version of Disney+.

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