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Help with Disney +to get signed on

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I am trying to sign into Disney + using my Roku username and will not let me. I went through originally to get Disney +. The Disney + app doesn’t recognize my email.

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RokuKariza-D
Retired Moderator

Re: Help with Disney +to get signed on

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Hello @Mikeconnie99 

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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3 REPLIES 3
RokuKariza-D
Retired Moderator

Re: Help with Disney +to get signed on

Jump to solution

Hello @Mikeconnie99 

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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renojim
Community Streaming Expert

Re: Help with Disney +to get signed on

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@Mikeconnie99, see if this helps:

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=d2c2b934879f95584e3f7557cebb3515

Roku Community Streaming Expert

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andyross
Roku Guru

Re: Help with Disney +to get signed on

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Also be aware that Roku only supports the ad-free version of Disney+.

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