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Tlarison
Newbie

Re: Photo Streams broken on app and tv's

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Photos on my tlc roku disappeared 

My Photostream app said something went wrong try again later 

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EmAreBee
Reel Rookie

Re: Photo Streams broken on app and tv's

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I experienced the same issues too. 

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RokuMaresa
Community Moderator
Community Moderator

Re: Photo Streams broken on app and tv's

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Hi @Gabrieka, @Tlarison, @EmAreBee 

Thanks for posting in the Roku Community regarding the issue you are experiencing with the Roku Photo Streams channel. 

Please be aware that there was a service interruption that affected the Photo Streams channel that has now been resolved. We invite you to check to see if you are still experiencing an issue. 

Please keep us posted what you find out and we will be glad to assist further should the issue persist.


Thanks!

Mares

MaresH.
Roku Community Moderator
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msickel
Reel Rookie

Re: Photo Streams broken on app and tv's

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Good Morning,

I am new in the Roku World, and I try since hours to implement the Photo Stream Screensaver without success. As I am living in Germany I am not sure if the Screensaver is available.

Following this steps described here in the Community will fail as step 5 select Photo Stream is not available in my Catalog of Screensavers. Anything I am doing wrong?

 

My Modell 3820EU - Streaming Stick 4k

Software Version 12.0.0 Build 4184-CU

 

We recommend performing the below steps and see if you can resolve the issue:

  1. Press the Home button on Roku remote on your Roku remote
  2. Scroll and select Settings
  3. Select Theme to open the Theme menu
  4. Select Screensavers
  5. Select Photo Streams
  6. Select Set as Screensaver to set Photo Streams as the screensaver

 

Thanky you for any help to make this hopefully work.

 

Martin

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RokuTakashi
Community Moderator
Community Moderator

Re: Photo Streams broken on app and tv's

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Hi @msickel,

Welcome to the Roku Community!

We appreciate you for letting us know about your inquiry. Rest assured that we would be more than glad to assist you with this. Photo Stream is indeed an option to be set as a screensaver for Roku streaming devices. Have you tried to set the screensaver start time to the lowest duration to see if the Photo Stream screensaver appeared? Also, could you confirm if you have already uploaded files to Photo Stream to appear as a screensaver?

We would appreciate your response so that we can provide you with assistance.

All the best,
Kash

Takashi O.
Roku Community Moderator
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msickel
Reel Rookie

Re: Photo Streams broken on app and tv's

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Thanks for the answer,

unfortunately not as its not possible. I just get the error message below

Roku Fotostreams ist in deiner Region derzeit nicht verfügbar

 

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Jocklyn
Newbie

Re: Roku screensaver stopped working

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I did what you all told me to do.  I restarted my system the way you said and it still doesn't work

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Roku screensaver stopped working

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Hi @Jocklyn,

Thanks for trying the recommended troubleshooting above this thread.

Could you clarify if the Roku screensaver is the one that doesn't work, or was it the Roku photostream? When did you start having this issue?

Please keep us updated.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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Merlin34
Newbie

Re: Roku screensaver stopped working

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I've been trying to create a new screensaver in the Roku app.  However, every time I try to upload pictures to the new photo stream, the app crashes, longs out of the uploading screen, and sends me back to the home screen within the app. No pictures ever have a chance to finish uploading. 

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