Channels & viewing

[skysigma]

Heathers the musical still will not load on my account.

[Njd6]

I went to watch the Heathers musical movie today at around noon, and wanted to continue watching where I left off later that night. However when I went back, it wouldn't work. Any insights on how to solve this? I saw this production live in London a couple weeks ago and was really enjoying reliving it.

[RokuJohnB]

Hi @skysigma

Thanks for posting in the Roku community!

We understand that you're having a problem with Heathers not loading. We're happy to help. We'd like to gather more information about the issue you're running into. Is the issue happening on all content or channels, or is it isolated to one content or channel? Are you getting any error messages or error codes while trying to play content? Have you tried the troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu, select remove channel, and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, can you provide a screenshot of the content that you're trying to access?

Please keep us posted on what you find out!

Best regards,

John