Channels & viewing

[pixelvyog]

Hello, 

I used Roku4200X device (purchased in US) in India recently. It worked for a couple of days. And now it is not booting. I see no light indicator.

The day it stopped working, I also notice that my fuse for that power to that room also tripped.  Has the device malfunctioned due to the power supply issues. The device power setting 12v 1 A, not compatible with power supply in India ? 

Or there could be another issue. 

Roku does not serve in India. How do I get the device fixed. Please advise. 

[RokuCarly]

Welcome, and thank you for posting here at the Roku Community, @pixelvyog.

Thanks for raising your concern with us. No worries. We're here to find you the best resolution possible. 

Just to clarify, is your Roku streaming device directly plugged into a power source? Furthermore, try to perform a hard reset on your device to see if it will make any difference. Follow the instructions given in our Support article on How to factory reset your Roku streaming device. If it still doesn't work, we highly recommend trying to reach out to the place where you purchased your Roku streaming device for a possible replacement. 

Feel free to respond with further clarification or create a new thread for different concerns. Hope this helps!

Kind regards,
Carly