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Hallmark+ Does not appear in app list

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I have the Roku Ultra (4800 series) and it has been working great. However, yesterday I subscribed to Hallmark+ directly through Hallmark's website.

After I made the account, I went to the Streaming Store to add the app. After selecting the app from the search, I get a screen with only one option: Open App. There is no option to add the channel.

If I open the app, I am able to log in and watch content. But when I go to the home screen, it is not listed. The only way to access the app is via search.

As a test, I added the Criterion Channel, which I was able to add to the home screen no problem. So this issue only appears to be impacting the Hallmark+ app.

Any suggestions?

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1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: Hallmark+ Does not appear in app list

Jump to solution

@Parclostack-

We've started seeing reports of individual installed channel apps not being shown in the home page channel grid. These channels can be found and accessed via a channel search but this method is not very convenient.

This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.

Two methods have been suggested as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid. Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.

-------------------------------------------------------------------------
VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
When in the Roku remote app on your mobile device:

• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.

• In your connected device display click on "Apps on Roku".

• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).

• Click on "Remove" and confirm.

----------------------------------------------------------
VIA ROKU "CHANNEL INFO" SECRET SCREEN"
[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]

CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation. Be sure you ONLY remove installed channel apps.

• Access the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L

• Scroll down the channel app list to find the channel you want to remove

• Select, then Remove Channel, then Home

• Restart: Settings/System/Power <if present otherwise skip>/System restart

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

View solution in original post

2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Hallmark+ Does not appear in app list

Jump to solution

@Parclostack-

We've started seeing reports of individual installed channel apps not being shown in the home page channel grid. These channels can be found and accessed via a channel search but this method is not very convenient.

This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.

Two methods have been suggested as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid. Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.

-------------------------------------------------------------------------
VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
When in the Roku remote app on your mobile device:

• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.

• In your connected device display click on "Apps on Roku".

• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).

• Click on "Remove" and confirm.

----------------------------------------------------------
VIA ROKU "CHANNEL INFO" SECRET SCREEN"
[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]

CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation. Be sure you ONLY remove installed channel apps.

• Access the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L

• Scroll down the channel app list to find the channel you want to remove

• Select, then Remove Channel, then Home

• Restart: Settings/System/Power <if present otherwise skip>/System restart

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

Re: Hallmark+ Does not appear in app list

Jump to solution

That worked! Thank you!

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