HBOMax suddenly stopped working on my Roku streaming stick plus. Endless white dots circulating on bottom of screen - can't get to any login. Deleted HBOMax channel, did a factory reset on the Roku, made sure my Roku software was up to date, logged out of HBOMax on my computer, logged out of all devices on HBO's website, and logged back in. Done everything.
Roku, if you're going to sell subscriptions to Roku channels, you need to make sure they work. You just charged my credit card for something your device cannot provide access to. Work with HBO and get this fixed, don't your pawn customers off on HBO.
Yep, all done several times in that order, hence the factory reset Hail Mary, which didn’t work either. There’s nothing left that I can do, other than watch on my computer while my subscription - bought through Roku- expires…
I don't know if it has hit Streaming Devices yet. Maybe they screwed the latest release up.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Does the issue only occur on HBO Max or all channels on your Roku device? If you are still unable to play videos from one channel after attempting the suggestions above mentioned by @RokuDanny-R, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.