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Re: Unable to sign into the new MAX (formerly HBO Max)
I'm not really up on the roku gens, just saying there are apps that don't work on different gen devices. But it seems lots of OS 12's are working and a lot aren't. It doesn't make sense, some have no problems and others can't get anything to work.. Mine is build 4182-DD no problem. The Ultra is 4184-C2 and I've seen people having problems. Need to get the build number for people having problems and see if there is a correlation.
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Re: Unable to sign into the new MAX (formerly HBO Max)
I have 12.0 build 4184 on my Ultra 4800 without any problems.
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Re: Unable to sign into the new MAX (formerly HBO Max)
Ignore topic. User error. Turns out I wasn't entering the password correctly because of a character on the Roku keyboard that looked similar to the character I thought I was typing.
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Re: Unable to sign into the new MAX (formerly HBO Max)
Home
Settings
Select settings
System update
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Re: HBO Max transition to Max did not work for me, now I am permanently locked out
I was going thru the a similar issue. I removed the app. Then i happened to go to my Roku settings and updated my Roku box and voila! Totally worked! It gave me the landing page to login. Try updating the Roku software first.
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Re: Unable to sign into the new MAX (formerly HBO Max)
How are you logging in direct to MAX or through a "provider"
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Re: Unable to sign into the new MAX (formerly HBO Max)
Provider bec I have it through AT&T. It’s comes with the data plan I have. Never had an issue in the past 5 years with signing in. And I’m only having issues on the Roku apps and on all my tv’s the same thing. And I’ve done everything everyone has posted and it still does the same thing.
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Re: Unable to sign into the new MAX (formerly HBO Max)
Been there, done that.
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Re: Unable to sign into the new MAX (formerly HBO Max)
Mine is the same but isn’t working. I’ve tried everything
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Re: HBO Max transition to Max did not work for me, now I am permanently locked out
I did this and it did not work. It goes back to Welcome back page and log in boxes.