Channels & viewing

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Laselllynn
Streaming Star

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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Already did that 

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atc98092
Community Streaming Expert

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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@rjmedich wrote:

Shouldn't have to work this hard—it should be automatic.


I completely agree. I have no idea why HBO didn't just refresh the app/channel with the new version. Paramount did just fine when they changed from CBS All Access to Paramount+. Everyone's credentials simply carried over to the new version. HBO screwed this up royal. 

Dan

Roku Community Streaming Expert

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Laselllynn
Streaming Star

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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Already did that and all the other suggestions. And I have it through my AT&T plan. It comes with the package and have no issues other than on Roku. It lets me sign in but goes back to the home page asking me to keep signing in. 

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Laselllynn
Streaming Star

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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Already did that and all the other suggestions. 

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Laselllynn
Streaming Star

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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Did that nothing is making it happen 

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atc98092
Community Streaming Expert

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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As a reminder, when you uninstall a channel on a Roku device, you must reboot the device before adding the channel back. If you don't reboot, the uninstall was not completed. 

Dan

Roku Community Streaming Expert

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brutus9246
Channel Surfer

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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It was automatic on the firesticks.  Just selected HBOMAX and it went to a screen the said update. So I don't blame HBOMAX

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atc98092
Community Streaming Expert

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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@brutus9246 wrote:

It was automatic on the firesticks.  Just selected HBOMAX and it went to a screen the said update. So I don't blame HBOMAX


You have to blame HBO. It's their app/channel. Roku didn't create it and has nothing to do with the way it works. The Fire TV devices run a completely different operating system and apps are programmed in a different language. Roku has nothing to do with the way the MAX channel works on their devices. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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brutus9246
Channel Surfer

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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I didn't reboot just removed and immediately added back and logged in.  I have a rokuTV not a stick.  But like I said three Firestick TV were all automatic updates.

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brutus9246
Channel Surfer

Re: HBO Max transition to Max did not work for me, now I am permanently locked out

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If you say so.

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