Welcome to the Roku Community, @garciar!
Thanks for bringing this to our attention. Rest assured that we will look closely into this matter for review and find you the best resolution possible.
We'd like to know more information about this so we can assess your concern better and provide you with the most accurate resolution. It would be great if you could provide us with additional information such as follows:
- Is the sound, closed caption, or time out of sync?
- A photo of what you are currently seeing on your screen.
- What is supposed to be in the Live TV guide? Kindly provide us with a reference.
We'll be looking forward to your response.
Best regards,
Carly
Carly Y.
Roku Community Moderator
