Channels & viewing

[CRider1]

Since Sunday, I will load the live tv app for Roku. It shows the info. If I stay on one channel for about a half hour and open the guide it will say no info on all channels. I have to exit the app and reload it just to get program info. I have power cycled the tv, checked for updates on the tv and checked for updates on the app. I have a hisense roku tv. It is also losing program information on the over the air channels. I have my correct zip code and have rescanned for channels. Nothing fixes this. 

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[RokuJharra-Q]

@Bob75 @CRider1 

Thanks for letting us know about this issue. We’d love to learn more so we can help.

Could you tell us if you’re using a Roku TV or a device? Also, if you could share a photo or a short video showing the situation, that would be awesome. Are you watching Live TV, using an OTA (antenna), or looking at the Live TV channel guide?

Your input will really help us sort this out!

Roku Community Team