Channels & viewing

[JRP3532]

Just curious, have both your Roku’s checked for updates in the last day or two? All three of mine did yesterday 

[Digger71319]

I too have contacted Global. An hour ago. 3:22 PST
It was logged by jira@corusent.atlassian.net
Granby when did Global say it was fine.

With us all contacting them they may check for themselves.
I wonder what situations Error Code: -6 covers.

[AshleyStoughton]

Update both the roku and the app. Still no fix. 

[JRP3532]

Ashley, do you know if the Roku firmware update happened before or after the problem started? My issue appears to have started after the Roku firmware update occurred 

[AshleyStoughton]

I forced my update after the issue began. I think it often auto updates also though,  so I'm not 100% sure

[JRP3532]

Thanks, I believe By default they check for and automatically update the firmware. When the issue started one of the first things I checked was to see if an update had occurred and it had 

[PandaPretzel]

I am having the same issue. Did you find a solution yet?

[JRP3532]

No solution yet, haven’t heard back from Global as of yet. I’m also hoping Roku is investigating as well as I believe their update should be looked into.

[PandaPretzel]

Yes I think it’s a Roku issue because Global works on my smart tv

[PandaPretzel]

Okay I just unplugged it and left it for a couple minutes, plugged it back in and now it works.