Channels & viewing

[airTime24]

Same problem here in BC 

[Jennings719]

still no Globel in bc .please fix this problem

[makaiguy]

I'm in the US and Global TV is a Canadian service so I can't check whether I get the same problem or not.

It's not readily apparent to most that each channel provider adapts its app to run on the Roku operating system, provides it to Roku, and maintains it. The only channels that Roku maintains are their own The Roku Channel, the Roku Media Player, and several Roku information channels. For everything else, Roku just provides the platform on which they run.

A "remove channel app / restart Roku / reinstall channel app" process (don't skip the "restart Roku" step) should get you a complete installation of the latest version of the channel app. This can fix things if the problem was caused by a corrupted, out of date, or incomplete installation of the app. If the problem then persists with that channel while other channels work without a hitch, it generally means there is a problem with the channel-provided app that only the channel provider can fix.

I see the Global TV website does have a "Contact Us" form:
https://www.globaltv.com/faq/#contact

[Crabbyquilter]

Is now Sunday and still crashing

[RokuKariza-D]

Hello everyone, 

Thanks for the posts.

As previously mentioned by @makaiguy above, if removing the channel, restarting the device, and then reinstalling the app didn't resolve the issue occurring, we suggest contacting Global TV's customer support team to report the problem and get help. There might be an issue within that specific channel that needs to be addressed with an update from them.

We appreciate your understanding.

All the best,
Kariza

[wschreder]

We have the same issue on 3 TVs.  One is a Roku TV and the other two are using Roku sticks.

[Deb19]

As I mentioned earlier, I called Roku Tech support and they said the issue is with Global. Roku contacted Global, apparently, but they have received no reply. 

Perhaps we could all pass the message directly to Global instead of just one or two people, so they know there's a problem and to get on it(?) 👍😊

[David39]

Started yesterday. Global crashing always goes back to Home Screen when selecting a channel

[BethD]

I am having exact same issue as well.  Started yesterday as well.  

[Roxy12]

Same pro wish we could get help