Channels & viewing

[mfry32]

When I press "play" it spins, then the Fox Nation logo appears, and then it kicks me back to the home screen of the app. It simply does not load videos. Very frustrating. I have tried unplugging the TV (Hisense Roku) for 30 seconds, updating the app, etc. Nothing is working. Please help or I am going to have to cancel my subscription. Thank you.

[Kweiland]

I am having the same issue!! I have tried deleting Fox nation and adding it back several times and not working!!

[RokuMary-F]

Hi @mfry32 @Kweiland,

Thanks for posting in the Roku Community!

We'd like to gather more information about the issue you're running into. Are all other streaming channels playing content normally? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? 

Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[SimmonsFam]

We are having the same problem. Have tried all recommended solutions and nothing has changed. 

[RokuKarla]

Hello @SimmonsFam

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. Are you receiving error messages or codes when accessing the channel?
3. What troubleshooting steps have you taken so far to try to resolve the issue? Have you restarted your Roku device after removing the channel and then adding the channel back?
4. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue 

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

[vxe561]

Same issue. Have removed app, unplugged roku, restarted and reloaded app. That did nothing. Made sure both LG tv and roku had latest updates and repeated above steps, still not working. Live Now does work. 

[SimmonsFam]

Hi Karla, 

I’ll try to answer your questions below. I was unable to attach the photos using my iPhone. 
1. The problem is only with the FoxNation channel. 
2. There are no error messages or codes. 
3. Yes, I have tried restarting my Roku device after removing the channel and then adding the channel back. I have also made sure that both the channel and the Roku were up to date. I have also reached out to Fox customer service via their chat, and did not receive any useful assistance. 
4. When I access the channel, the main screen appears as normal. There are no issues with scrolling or selecting programs. The issue arises when the “play” button is selected for a program. Once I hit “play”, the screen shows a small turning circle, then a FoxNation logo appears on a black background for a moment, before the screen returns back to the “play” selection screen. 

In addition, our Roku device is model #4660X2

if there is a way to email you the photos, please let me know. I would be happy to send them to you. 

thank you, 

SimmonsFam

[SimmonsFam]

Karla, 

i tried to post a response and I believe it was removed because it was flagged as Spam. Not sure why. 

[RokuKarla]

Hello @vxe561 and @SimmonsFam

We appreciate your post!

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach Fox Nation support here 

Regards,
Karla
 

[Frustrated22]

Same thing is happening to us, and it looks like quite a few other fox nation viewers. Could this be censorship? It is very frustrating and we are paying for a service that is not working.