Hi @Jsclarks,
Thanks for reaching out, and welcome to the Roku Community.
We'd like to collect more information regarding this issue you've encountered. What specific Roku device are you having issues with? Also, can we please have an image referring to the missing text/letter that you've mentioned here with us? This would help further clarify the issue.
The details you provide would guide us to assist you better.
All the best,
Kash
Takashi O.
Roku Community Moderator