Channels & viewing

[bozebart]

What's the hold up? Paid for the subscription last night - was not able to watch the 1st performance. 

What is your estimate time to get access through Cowboy Channel? I hope we do not miss the 2nd performance, too. 

[RokuRiamie-D · Accepted solution]

Hi @bozebart,

Welcome to the Roku Community!

We are sorry to hear that you missed the first performance of NFR. No worries, help is here.

The main performances will take place each evening at 7 PM on The Cowboy Channel, providing an exclusive viewing experience during this exciting ten-day event.

We hope you find this information helpful.

Cheers,
Riamie

[bozebart]

Thank you for your quick response.  So, this is a guarantee we can view the performance beginning tonight?

[RokuRiamie-D]

Thanks for your response @bozebart.

As we have checked, yes will take place each evening at 7 pm on The Cowboy Channel. However, for clarification and for further details, please contact The Cowboy Channel support directly.

You may reach them here: The Cowboy Channel | Contact us

Thanks,
Riamie

[bozebart]

Ok, I've been switching between Cowboy Channel and Roku.

Cowboy Channel confirmed that I was upgraded to "Everything We Got" subscription but no access, which is why we are puzzled.

Are we not able to watch re-runs of all previous performances?

[bozebart]

Because we got desperate to watch the NFR, my daughter used her Roku stick and subscribed "Everything We Got" using our TV and still nothing - is there such a thing as a reset from your end,

She even did with our TV.

[bozebart]

So technically we subscribed "Everything We Got" twice for nothing - still can't view the NFR performances

[bozebart]

Please refund my daughter's money. It would show up as a second purchase under my account

If we are unable to view any performances from Dec 5 - 9, I am demanding a refund. We are leaving for Las Vegas, NV on Tuesday, Dec 10th so we would not need it thereafter.

[RokuTakashi]

Thanks for keeping us posted in this thread, @bozebart 

To proceed with your request, we would advise you to reach out to our support team to be assisted further. Kindly follow the steps below to reach out to our specified team that will proceed with your request.

1, Please visit: support.roku.com
2. Sign in to your account
3. Look for the "Agent Support" tab at the bottom right corner of the page
4. Click "Check support options"
5. Click Account, Payments & subscriptions

We hope that this will be sorted out soon.

Best wishes,
Kash