Channels & viewing

[towerrat164]

Our Hisense Roku television will not allow us to log into Apple TV+, each attempt results in the same error message. 

We have been watching Apple TV on this same TV until today 30June2023. All connections are secure, net speeds are exceptionally fast, and I can log into Apple TV on other devices. 

[RokuCarly · Accepted solution]

Hi @towerrat164 

A warm welcome here at the Roku Community!

We'd be more than happy to assist you with your playback issue with the Apple TV app on your Roku Premiere.

For troubleshooting purposes, follow the steps provided below:

• Remove the Apple TV app: press Home > Move to the right and highlight the Apple TV app > press Star* > Remove channel
• Reboot your device's system: press Home > Settings > System > System restart
• Install the app/channel again: press Home > select Store > find Apple TV > Add channel

If the issue is still persistent, we highly suggest you directly contact them regarding this concern because many channels/apps on Roku are created, provided, and maintained by the channel services/providers themselves.
You can reach Apple TV support here: https://support.apple.com/tv

All the best,
Carly