Channels & viewing

[bobmeister]

I'm having this same problem, but I see no update.  

[lc28]

The clearing cache worked for me initially but after finally logging into Netflix, now other apps aren't working (Hulu, Sling, Prime). They were before I was able to launch Netflix. Now I'm getting a can't launch app due to your network error. 

[StreamerUser]

Try checking for updates again:  Settings/System/System updates/Check now.

If it still isnt resolved, state your model # and firmware version:  Settings/System/About

And a description of the specific issue/error.

[lc28]

Now I removed Netflix, restarted Roku and the other apps are working. Seems to be a memory allocation/release issue that still needs to be fixed.

[manzirjjr]

I Lost YouTubeTV app during troubleshooting last night, now must go thru YouTube menu.

That's not acceptable.   I have 4 roku units / TVs,  how will roku fix it to allow existing long term customers to return back to the original app screen?

[RokuDanny-R]

Hi everyone,

Thank you for your patience while we worked to resolve this issue. We have identified the cause and this issue has now been fixed.

In order to apply the latest fix please follow the instructions below to manually check for a software update now, regardless if you've done this previously.

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select System update.
5. Select Check Now to manually check for updates.
   
   

Thanks,
Danny

[1496]

This did not work

[lc28]

Danny, these issues are still happening after the 'update'. 

[RokuDanny-R]

@lc28 @1496 

Thanks for the post.

When did you check for the update?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[StreamerUser]

@1496 @lc28 

Unfortunately their resolution is limited (without going into too much detail, they removed a large middleware module they recently installed that was causing an increased memory usage issue), because its really a workaround and not an actual solution (they need to tighten up their sloppy memory management, which really impacts the 512MB models, which will require a firmware update, assuming competent coding)

You should be able to use the default theme and a lower impact screensaver and they should load: 

Settings/Theme/Restore default theme

Settings/Theme/Screensavers/Roku digital clock/Set as screensaver

Be careful about adjusting the wallpaper/screensaver/sounds again - test app loading if you make a change, and revert if they dont load.