Channels & viewing

[Fraydnerv]

I was watching a few episodes daily of old MI-5 show on BritBox through the Roku Channel.  Today I went to watch more episodes, and the entire show has disappeared.  What is that about?

Also, as a side note, I only have BritBox through Roku Channel because the "real" BritBox app suddenly quit working on my Roku system and no-one could figure out why.  This was months ago, and I have occasionally tried to get the original app to work, but no luck.  BritBox is much better through their own app than getting it through the Roku Channel.   I don't care for the way Roku "integrates" the BritBox shows into their channel, I preferred it as a separate entity.  There were some little "extra" things on the actual app that apparently are not included through the Roku Channel.

[RokuNimfa-C]

Hi @Fraydnerv, 

Thanks for reaching out to the Roku Community. 

We can see that the TV Show is not available to stream on The Roku Channel: Britbox but only on the standalone Britbox channel. 

Secondly, allow us to help you get access to the standalone Britbox channel. Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting to ensure a clean channel install. 

If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Keep us posted on how it goes. 


Regards,
Nimfa