Channels & viewing

[MassiveDynamic]

I'm trying to use the ESPN app and it lets me log in then immediately goes to a screen that says:

An unexpected Error Occurred

The requested page is not configured

I've tried updating both the app and my Roku. I've restarted my Roku, I've uninstalled and reinstalled the app. I called the ESPN tech support and they couldn't figure it out either. I also tried it on two different rokus and both did the same thing. Any ideas? Thank you in advance. 

[makaiguy]

@MassiveDynamic-

I don't know if this could be it, but ...

The items in the ESPN app not marked as requiring ESPN+ can only be shown if you have a TV provider account (cable, satellite, etc.) that carries ESPN and have authenticated your ESPN channel app with your TV provider credentials.

[Jmtslt5]

Same problem. The answer below doesn’t help because the channel never opens. 

[RokuJohnB]

Hi @Jmtslt5,

Greetings from the Roku Community!

We'd like to know more about the issue that you're having with the ESPN channel. Could you send us a photo or video of your running issue? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[Jmtslt5]

Did you get my video I sent last week?

[RokuJohnB]

Hi @Jmtslt5,

Thank you for keeping us posted!
As we have checked here on our end we did not receive any video that you sent to us. We suggest that you can attach it right here in the Roku Community.

We look forward to hearing from you soon and we will continue to assist you further.

Best regards,

John

[Jmtslt5]

[RokuCarly]

Thanks for providing us with a photo, @Jmtslt5.

Is this the only app having this playback issue? If not, kindly provide us with the troubled apps or channels. What troubleshooting steps have you taken to resolve this? Have you tried to remove the app, perform a system reboot, and then reinstall it to see if it will make any difference? We need to make sure that this troubleshooting procedure has been done precisely to work. (remove the app > system reboot > reinstall the app)

The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response. 

Kind regards,
Carly

[OpusThePenguin]

I’m having the same problem.  Interestingly, the “Remove Channel” option is not listed on the menu so I can’t remove & reinstall the app.  I have updated the app & the Roku.  I have rebooted the Roku twice, once from System and once by pulling the power & restarting after 20 seconds.  “Remove Channel” option is present on all the other apps & they are all working properly.

[RokuJohnB]

Hi @OpusThePenguin,

Greetings from the Roku Community!

After attempting the troubleshooting steps, videos from other channels play fine. In that case, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

If you need anything else, please let us know.

Kind regards,

John