Channels & viewing

[Griffk00]

This device is trash!  Mines doing the same thing. I’ve restarted and restarted and and unplugged and unplugged.  It’s frozen on Disney plus!  

[HDMIGuy]

@Griffk00 Try a factory reset of your device.

[RokuCarly]

Welcome to the Roku Community, @Griffk00!

Thanks for letting us know about the playback issues you've encountered on the Disney Plus app on your Roku device. We'd be happy to suggest some steps to help you troubleshoot. 

If this is only happening on the Disney Plus app alone, kindly follow the steps provided below to help you troubleshoot:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

You may also check our support article related to this for reference: How to resolve a channel playback issue

Keep us posted!

Warm regards,
Carly

[Rpm92109]

The remote Disney+ button is stuck.

tried a repair of the electronic card without success.

removed the batteries, now using a retired iPhone as remote control

[Griffk00]

That’s not working. When the device powers on, it goes automatically to Disney + and freezes up. 

[RokuCarly]

Hi, @Rpm92109 @Griffk00.

Greetings from the Roku Community.

It seems like this could be a physical remote issue. In this case, it would be great if you could provide us with additional information such as follows:

• Is this the remote that came with your Roku device? If not, what specific remote are you having this issue with? (Identify your remote) 
• When and where did you purchase this?
• Did you experience this the first time you just paired your remote to your Roku device?

We'll be looking forward to your response.

Warm regards,
Carly