Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Rod27
Reel Rookie

Discovery+ channel issues

I recently updated Discovery+ now every time I go to Discovery+ I have to re-login, this is bull**bleep**. What is being done about this!

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7 REPLIES 7
TayleeM
Newbie

Re: Discovery+ terrible issues

The same is happening to me so I bought a new Roku TV, and now there’s an activation issue! Roku needs to get it together!

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andyross
Roku Guru

Re: Discovery+ terrible issues

How are you subscribed to Discovery+? Do you subscribe directly with Discovery Plus, through Roku, or through The Roku Channel?

I did read that the Discovery+ app is being updated to use newer technology and layout that is based on the main Max app. Not sure if that update has gone through. If that has happened, then it's more of an issue with Discovery+, and not Roku.

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andyross
Roku Guru

Re: Discovery+ terrible issues

And to add: Roku is only responsible for The Roku Channel app. All the other apps are created by their developers and/or services, who offer them through the Roku channel store.

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Rod27
Reel Rookie

Re: Discovery+ terrible issues

It’s the new app, but throwing at discovery does not help me, has Roku reported this issue to discovery. I’m certain that all customers are going to have this issue as soon as it updates. I have 4 rokus’ and they all do it.  The big hassle is that you have to enter the password every time you go to the app.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Discovery+ terrible issues

Hey Roku Community users!

Thanks for letting us know about the issue with the Discovery+ app on your Roku. I'm here to help! Just share the information below to get started.

  • Do you subscribe to a standalone app or through Roku?
  • What’s the OS version on your Roku device? Check it under Settings > System > About.

In the meantime try Removing and Reinstalling the app—it usually fixes. Restarting your Roku device before adding the app back can help, too.

If the issue persists, we recommend you contact the App provider for further assistance.

Looking forward to your response!

Roku Community Team

Jharra Q.
Roku Community Moderator
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adub-fl
Newbie

Re: Discovery+ terrible issues

I’m having the same issue. I’ve reported to Discovery+ but no reply yet. 

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ohshepherd
Newbie

Re: you said to check our os version and I did.

 what's with this os version minds 14.1.  sooo?  now what?

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