Channels & viewing

[PSangwhiche]

Not sure how to contact discovery channel or Roku but they have a random show playing for season 5 episode 5 of return to amish. Please fix this, someone!

[RokuCarly]

Hi @PSangwhiche,

Thanks for posting here at the Roku Community!

Regarding the random 5-minute program that appears anytime you try to watch a series on the Discovery Channel, we'd be more than happy to help you in the best way we can. Would you mind sending us a video of the unrelated program you mentioned? Furthermore, when did you become aware of this?

We eagerly await your response so that we'll be able to assess your issue better and provide you with an accurate resolution.

Thanks,
Carly

[PSangwhiche]

If I take a video of the show, I feel it'd be copywrite.  Under the show "return to amish" season 5, episode number 5 only plays this random show. The show calls itself "bushcraft" and is only 5 minutes, and when pausing, roku/discovery shows it's playing episode 5, but it is clearly not.  You should be able to go look for yourself by hitting play on this episode... Also this was addressed a month ago by another user in the community forums (as there's no reason way to contact Roku).   Thanks for your time and fixing this issue asap.

[RokuERey]

Hi @PSangwhiche,

Thanks for keeping us posted!

We appreciate the additional details regarding this. In this case, if the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. We do not develop channels directly. Roku only hosts the channels on the platform.

We would suggest reporting this case to the channel support team and seeing what they can suggest and help you with.

Let us know how it goes and if there's anything else that we can further look into.

Regards,

Rey