Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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valclark80
Newbie

DirectTV Stream will not load

Paid for a subscription to watch baseball and now the channel won’t load. It just sits and fast blinks the logo. Checked to see if the channel is updated, the TV is updated, and my account is current. Can anyone help? 

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RokuNimfa-C
Retired Moderator

Re: DirectTV Stream will not load

Hi @valclark80

Thanks for your post. 

We're glad you are here so we can best assist you to access your subscription on DirectTV. Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart.

The subscription must first be canceled before the channel can be removed from your Roku device. Please note if a subscription is canceled before the end of the billing cycle, you can continue to access the channel until the current billing cycle ends.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes. 


Regards, 
Nimfa

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