Channels & viewing

[Lisaanap]

I pay for a premium package for direct tv streaming.

When I try to sign into the direct tv app through ROKU it recognizes my email but then brings me to a screen where the  options are only to start a free trial or sign out.

I purchased a Roku for the purpose of watching direct tv thru it.

I called direct tv and they said it was a Roku issue 

if I cannot resolve this I will be returning my Roku..

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @Lisaanap!

Thanks for stopping and reaching out for support. We'd be happy to help you access your Direct TV app account. 

Before we proceed, are you accessing the Direct TV directly from its standalone app? If so, we highly recommend coordinating this with the service provider themselves, as this is a channel authentication issue and your subscription was purchased directly from them.

Please be also informed that they manage their own app on the Roku streaming platform independently.

You may reach them here: Direct TV Support

In the meantime, you may try to troubleshoot this app by following the steps provided below precisely:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

We hope this will be sorted out soon.

Best regards,
Carly