Channels & viewing

[RokuJanadeeK]

We appreciate the details you have shared, @kenr276.

To complete the details requested by our Roku engineers, could you also provide us with the Tracker ID? When this issue occurs, press the Home button five times, followed by the Back button five times, and provide us with this ID.

We're looking forward to your response.

Thanks,
Janadee

[kenr276]

ID AA-228-763

[guskwak]

Having the exact same issue for months now. No solution yet? 

[RokuERey]

Hi @guskwak,

Thanks for reaching us here in the Roku Community!

We're sorry for the inconvenience about this. We still don't have any update regarding this, but we'll also need your help. Please reply back here along with the details requested previously by @RokuJanadeeK so that we can also forward an update to the appropriate Roku team.

We'll be looking forward to your update!

Thanks,
Rey