Channels & viewing

[mericksonks]

This is a stunning revelation in the saga that is this thread. I'd like to adapt it into a movie, but only if I can be assured that all viewers will be able to see the credits.

[Oriolesfan33]

To reiterate what I put in my earlier follow-up post, this HAS happened to me using The Roku Channel. There is a shortcut to The Roku Channel on my home screen called Live TV, and when the selector sits on that shortcut before you press enter to open it, it starts playing a small screen preview of what's playing on the last station selected on The Roku Channel. When the glitch happens, the sound plays but the screen is black.

So, the issue needs to be addressed by Roku or TCL. (Not that it ever will...)

[aw9182]

@atc98092 

---

@atc98092 wrote:

I have no Roku TV to test, TCL or otherwise. My comparisons are strictly using Roku players. It makes zero sense for something like that to happen on a TV and not have the same function on a player.

---

Its because the TVs would have a different build of the software than the players have. If only the TV version of the software has a bug that would explain why it has issues on the TVs but not the standalone player.  

@RokuCarly Its been awhile since we have heard from a Roku representative. Are there any updates on this YEAR LONG outstanding issue?

[Oriolesfan33]

I've discovered something else about this glitch! It happens after every time I switch the inputs on the TV. So anytime I want to play PS5, I'll have to restart the TV afterwards. This is ridiculous.

[Oriolesfan33]

What should I do with my HDMI connections? I have a Roku TV, not a standalone Roku or a stick, so I don't think it's that. The only thing that fixes it temporarily is to restart the TV, but it happens almost every day. And it happens EVERY time I switch to any of the inputs. It's crazy that nobody from Roku has replied to this thread in months.

[RokuCarly]

Hi Community users!

Greetings from the Roku Community.

Thanks for informing us about the playback issues you've experienced whenever it's on the credit screen. We'd be happy to coordinate this with the appropriate team for review. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• The specific app you are having this issue with and it's built version.
• Specific troubleshooting steps you've tried to resolve this. 

We'll be looking forward to your update.

Warm regards,
Carly

[aw9182]

The amount of time people have been experiencing this issue with no end in site has really made me question if I want to continue with Roku products in the future. I have been a dedicated Roku user since 2012 but this issue has been beyond ridiculous with no communication if any progress is actually being made on it. I get that there are usually software bugs here and there but this one can cripple an app and it's been going on for more than a year.

[kenr276]

I gave you this information already and still nothing has been done

[aw9182]

@RokuCarly Can you check on the status of this issue with the Tech Team? Surely they use a ticketing system where all of their troubleshooting is tracked. If you could please provide this update with everyone I think it will greatly help with showing that Roku cares about its customers. 

[RokuCarly]

Hi, @aw9182.

Thanks for checking in. I'll make sure to follow up with the team and keep you posted on any updates.

We appreciate your kind understanding as we work on this. 

Regards,
Carly