Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Since an update, I think, last night. No matter what channel I am on, Roku will randomly crash and go back to the Roku screen. It will remain on this screen until I turn off my TB for a few minutes. Then I can finally get back to the home screen. This happens several times since last night.
This is happening with mine too. I don’t own a switch but from what I’m seeing, the game is sending out signals and the TVs are picking up the signals. Since the tv isn’t meant to pick up the signal and doesn’t know what to do with it, it crashes
My Roku stick has been doing this as well. It doesn’t matter what channel I’m on. It freezes then turns Green with little white lines and after a few moments goes back to the bounces Roku words before slipping back to Home Screen. It’s very annoying as it often loses the place I’m watching on my show and I have to fast forward to what I think is the spot. It’s been happening for over 10 months now. I’ve rebooted the stick (it’s plugged in the electricity) and the software is up to date.
If you are unable to resolve the issue, can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to pass it along to the appropriate team to investigate further.