Channels & viewing

[lakensea]

The problem is not with the Live TV/Roku Channel "Continue Watching", it is the "Continue Watching" from the "What to Watch" and it included both shows from the Roku Channel AND all the other apps with direct subscriptions.  

[RokuTakashi]

Thanks for keeping us posted, @lakensea 

Our team would like to review your concern further regarding the "Continue Watching" that keeps getting removed. Can you please provide the requested details of @RokuRiamie-D above this thread? It would also help us if you could provide a photo if possible.

We hope for your response so our team can further work on this.

Best wishes,
Kash

[lakensea]

@RokuTakashi 

Do you need all those details from all five of my TV's?  It is happening on all of them, as I stated in an earlier post.  I also stated that it is missing from the "What to Watch" section.  The "Continue Watching" accessed from the Roku section is there, but only contains items that have been watched on Roku channels, not third part apps.

I'll provide the additional details tomorrow.

[RokuTakashi]

Hey, @lakensea 

One sample from your Roku TVs would be enough for us to investigate further. If possible, the more information you can provide, our team can move forward on working with the issue.

Keep us posted!

Best wishes,
Kash

[lakensea]

[lakensea]

Software Version 14.0.4 build 12221

[netcaretx]

Same

[RokuTakashi]

Thanks for providing the information, @lakensea 

Please be advised that we have forwarded your concern and details to the appropriate Roku team for further investigation. We'll make sure to provide an update in this thread once more progress has been developed.

In the meantime, your patience and understanding are greatly appreciated.

Best wishes,
Kash

[RokuTakashi]

Hi, @netcaretx 

Thanks for the post.

We understand that you're having the same issue as reported by other users in this thread regarding the Continue Watching that keeps getting removed. We would like to ask for you to provide the requested details above this thread, 

We hope to hear back from your response regarding this matter.

Best wishes,
Kash

[lakensea]

OK, so it seems like we are making some progress, and I'd say it happened within the past couple of hours.  I have "Continue Watching" back on the "What to Watch" screen.  However they have now added an "Explore Recommendations" row at the top, then "Continue Watching", then "Your Apps" (which is redundant as it's already on the Home page), then "Save List".  I would prefer "Continue Watching" then "Save List", then whatever else Roku want's to sell.

What would be nice is the ability to choose and reorder the rows we would like to display.

But thanks for the improvement.