Channels & viewing

[jff6791]

Several days ago the "Continue Watching" list stopped showing up on the ESPN+ app.  We have contacted ESPN support and according to them it's a Roku issue.   This list still shows up on the ESPN+ phone app.  We have tried a system reset on the Roku and logging out/in on ESPN/Disney account and neither have solved the problem.  

[Asellus]

Thanks for posting this. I was wondering what happened. I thought ESPN had removed it intentionally for some reason with their November 5th update of the Roku app. I had to search for the one I was watching, which was a little annoying, but at least it left off where I was at.

[RokuTakashi]

Hi, @jff6791 @Asellus 

Thanks for posting here in the Roku Community.

Our team appreciates you for bringing this matter to our attention, and we would like to collect further details regarding the removed Continue Watching List of the ESPN+ app so this can be investigated. Can you please provide the information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope for your response along with the requested details. We'll work on this issue to be addressed in a timely manner.

Best wishes,
Kash

[jff6791]

Model:  4802X-Roku Ultra

S/N:   X01000DTW5PH

ID:      SODA23ATW5PH

OS ?

Software Version:  14.0.4

Tracker  ID:  PH-473-918

Build Version:  12221-C2

[voicedude]

I'm having the same issue. I contacted ESPN who investigated and said there were no changes to the app and had me check to see if it was still available on a web browser, which it is. They referred me to Roku Support. I was told there that they are working on it and it should be restored in the next update to the app.

[RokuTakashi]

Hi, @jff6791 

Thanks for keeping us posted and for providing the information we requested.

We will forward the details we have gathered to the appropriate Roku team. This issue is under investigation, and we'll keep this thread updated with any developments regarding the progress of the investigation.

In the meantime, we hope for your patience and understanding as we work on this.

Best wishes,
Kash

[RokuTakashi]

Hi, @voicedude 

Welcome to the Roku Community.

We appreciate your efforts in contacting ESPN support and inquiring further about the issue posted in the thread. We would like to inform you that our team is currently investigating this issue, and your cooperation would be appreciated. Can you please provide the details we have requested above this thread? Once gathered, our team will take note of it and add it to the reports related to the ESPN+ app issue.

We hope for your response regarding this matter.

Best wishes,
Kash

[jff6791]

Maybe they just tell us how to roll back the last update which apparently broke the feature.

[voicedude]

Model 3920X Roku Premiere

S/N: YH000W012173

OS: (Not listed) Software version 14.0

Device ID: K42890012173

Tracker ID: 73-475-621

Channel: Version 5.2 Build 2024110500

[RokuTakashi]

Hi, @voicedude 

We appreciate the update. 

We'll send over the information we’ve collected to the appropriate Roku. They’re looking into this issue, and we’ll keep this thread updated with any developments.

Thank you for your patience and understanding as we keep working on this matter.

Best wishes,
Kash