Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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DonELew
Reel Rookie

Re: Roku Channel Won't Play Anything At All

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It started yesterday April 18 for me.  All other channels are working for me, only Roku Channel and Roku Live TV have nothing at all.

I have done the following. Rebooted my modem and wifi

Checked for system updates....system is up to date.

Powered down and restarted my Roku.

Removed Roku Chanel. 

Powered down again and restarted again.

Re-added Roku Channel.

Nothing changed, still a dead channel 

SortingAlgo
Channel Surfer

No titles will play on The Roku Channel

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We purchased this Roku Express 4K+ yesterday -
Content on the Roku Channel will not play. Everything we try to play on the Roku Channel loads for a second, and then pops us right back on the "Play" button, and nothing plays.

Here are steps I tried...

1. Remove the Roku Channel

2. Go into Settings and Restart the system

3. Add the Roku Channel

Additionally I have tried:

1. Factory Resetting the Roku Device

Attempts to play result in the same behavior described above.

I have restarted my modem. But no other devices (computers) are experiencing issues with internet connectivity.

I have restarted the television. 

I went in to Settings and verified that there are no Connection issues.

Channels like HBO Max, Hulu, Amazon Prime, etc. play content without any problems.

Model: Roku Express 4K+

Serial: X02200AMGHRY

Software version: 12.0.0 build 4175

SortingAlgo
Channel Surfer

Re: No titles will play on The Roku Channel

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I should mention, the only reason we bought the Roku was to watch Heathers the Musical on the Roku Channel, and we literally can't even watch it.

Sh4
Binge Watcher

Re: No titles will play on The Roku Channel

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I am also having the same problem with the Roku channel on both of my televisions.  No titles will play,  I select play & it just brings me back to the list where I select play. I have tried all of the fixes listed, restart, removing channel, factory reset. My Roku devices are not new and they worked fine until yesterday 04/18/2023

 

SortingAlgo
Channel Surfer

Re: Content on the Roku Channel Will Not Play

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I contacted live support, and they said they were going to have to research the issue internally.

I did give the live agent your username as well and explained you were experiencing the same issue.

RokuMary-F
Community Moderator
Community Moderator

Re: Non-Roku apps work fine. Roku channels not working!

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Hi @Timwalt7,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing when streaming live TV on The Roku Channel and all of the troubleshooting you've done.

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

  1. What Roku model device are you using?
  2. When did this issue first start occurring?
  3. Did you make any changes to your connection or Settings recently
  4. Please cite specific content title examples that you have tried to play on The Roku Channel that is experiencing.
  5. Which premium channels are you experiencing this issue on?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
Sh4
Binge Watcher

Re: No titles will play on The Roku Channel

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Thank you!

 

0 Kudos

Re: Content on the Roku Channel Will Not Play

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Reading these appears nobody found a solution?

any help?

Anonymous
Not applicable

Re: Content on the Roku Channel Will Not Play

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For what it's worth just tried a few different shows. Ones that were already started and ones that were not. Worked OK.

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sockeye
Reel Rookie

Re: No titles will play on The Roku Channel

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same problem here

 

0 Kudos
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