Its been a while since I originally posted this, but I believe I did find a solution, since it no longer happens on my machine. There is a way for one to LOG the error by clicking certain buttons on your remote, exactly at the time this happens, then an error code pops up which you should write down and include in this thread or send to ROKU. I can't remember how, but if you keep searching this thread you will probably find it. I think I remember it continuing to happen for a few days until it was completely resolved. Good luck!