Channels & viewing

[enofile]

10/21   Closed captioning is out of sync.  I have restarted Roku twice and the problem persists.  For people who are hearing impaired, this makes watching a show impossible.  If simple fixes do not work, what are handicapped people supposed to do?  This is very irresponsible on Roku’s part.  I will be forced to cancel my subscription 

[RokuCarly]

Hi, @enofile.

Greetings from the Roku Community!

Thanks for bringing this to our attention. Rest assured that we'll have our content team look into this for review. 

Before we proceed further, could you please let us know what specific content you have experienced and which app you are streaming this from? 

We'll be looking forward to your update so we can replicate this on our end and find you the best resolution possible. In the meantime, we sincerely apologize for any inconvenience this may have caused you.

Best regards,
Carly