Channels & viewing

[Ginabea]

Britbox does not stream on roku all of a sudden. I can watch on my laptop but not using a roku stick to the tv. Does not even load the channel. I checked for updates, I did everything but throw the roku stick out of the window. 

What is the issue with roku and Britbox? I pay for Britbox. I paid for the upgraded Roku. What gives?

[RokuCarly]

Hi, @Ginabea.

Greetings from the Roku Community!

Thanks for reaching out about the accessibility issues you're currently experiencing within the BritBox app on your Roku. No worries. We'd be more than willing to help you find the best resolution.

Before we further proceed, it would be appreciated if you could provide us with additional information such as follows:

• Were you able to access this app before?
• Are you accessing this directly from the standalone app or via The Roku Channel?
• What specific update have you tried to check? Is it for the software version of your Roku streaming stick or the Britbox app itself?

In the meantime, we suggest these steps to help you troubleshoot:

• Highlight the channel tile of the BritBox app and press the star (*) button on your remote to update this app.
• Reboot your Roku device under Settings > System > Power (skip if unavailable) > System restart.

We'll be looking forward to your update.

Best regards,
Carly

[Ladygray74]

I am also having issues with BritBox on Roku. I am unable to stream "live" BritBox on my Roku since yesterday. It has disappeared from the BritBox home page when I access it through my Roku, but seems to still be available on the BritBox website. The live stream is also still available on the app on my iPhone and my iPad, so it appears to be a Roku-only issue.

My subscription is through BritBox directly, and for my tv I stream through the BritBox app on my Roku. The live stream is now no longer available on either my Streaming stick+, nor my streaming stick 4K.

I have updated through the "System" setting on the Rokus, I have restarted the Rokus, I have used the * button to update the app directly (or at least checked for updates - there were none).

Unsure how to proceed.

[Ginabea]

Does nothing. 

Suddenly as I explained the live stream britbox app does not stream from roku. Out of the blue. Works fine online, fine. 

I have also restarted and reset up and yaddah 

I have an idea: bye bye roku. 

[Ginabea]

and now the daft roku stick doesn’t work at all. 

I am off to best buy tomorrow for a smart tv and not roku bound. YOU’RE TERRRIBLE

[Ginabea]

I am stuck reentering my password to my network and then I get the floppy ROKU jumping up and down that while my system is CONNECTED and UPDATED I can’t access anything anymore.

You’re so good.

  

[RokuCarly]

Welcome to the Roku Community, @Ladygray74!

Thanks for letting us know about the streaming issues you're currently experiencing within Britbox. We'd like to help you contact the right support. 

Since you mentioned your subscription was billed directly from Britbox, we highly recommend coordinating this directly with them, as they manage and maintain their own app on the Roku streaming platform independently. 

Roku doesn't have access to how they run their operating system. You may visit this link to help you connect with them: BritBox Support

We hope this will be sorted out soon.

Best regards,
Carly

[RokuCarly]

Hi, @Ginabea.

Thank you for the added information. We also appreciate the troubleshooting steps you've performed so far. 

Since this is an isolated case within BritBox alone, it's worth taking note that they are the ones who run their channel on the Roku streaming platform independently. It may work via their website, but please be informed that they have a different running operating system than on this platform.

As mentioned above post, it is highly recommended to directly coordinate this with their Support team for further assistance. Kindly refer to the link provided above. 

We hope this will be sorted out soon and we appreciate your patience and kind understanding.

Best regards,
Carly

[Ginabea]

1. I subscribe to Britbox through Roku

2. I followed these instructions 

• Highlight the channel tile of the BritBox app and press the star (*) button on your remote to update this app.
• Reboot your Roku device under Settings > System > Power (skip if unavailable) > Systemrestart.

3. And now NOTHING WORKS. Not even the remote YES with new batteries

4. I upgraded the roku stick in April 2021

5. My subscription to Britbox through Roku is paid in advance to Roku through February 2025

Active Subscriptions

Manage your free trials and active subscriptions on Roku.

bbc-annual-roku-us-7dft

$89.99/year

Auto-renews Feb 1, 2025

6. You owe me. 

[RokuCarly]

Hi, @Ginabea.

Thank you for the added information. Please be informed that Roku is only your payment method; hence, you are billed via Roku. BritBox runs its channel on the platform independently, as we don't have access to their system. 

We highly encourage you to directly coordinate this with the channel provider for further assistance. 

Thank you for your kind understanding.

Regards,
Carly