Channels & viewing

[TipnRing]

Amazing thread, but lack of response from Roku is deafening!

[dwmc2]

I have changed the setting for closed captions to Always On so many times and it is very frustrating.  I know I'm not the only one.  I have tried all the "solutions" and nothing has helped.  

[dwmc2]

This happens on all channels and when we have been watching and when we just begin watching in the evening.   SOMETIMES, we can use the * to check for closed captions and sometimes it tells us about channels, but not closed captions.  We were watching Prime recently and kept checking and it would tell us only one channel was available (nothing about captioning) and then we tried stopping the movie and going to settings and closed captions were set to OFF.  When turned to Always On AGAIN, the movie continued with captions.

[RokuJanadeeK]

Hi @dwmc2,

We appreciate you reaching out to us regarding your closed captioning concern.

In addition to making sure the closed captions are set to "always on" in your Roku device, we would recommend making sure that the channel itself has the settings set to be toggled on, as each channel may have its own settings. Some channels may affect the closed captioning of the device itself, regardless of whether you have enabled closed captioning on your device.

Please keep us posted on what you find out.

Best regards,

Janadee

[TipnRing]

I came to this thread looking for solutions.

My closed-captions get turned on mysteriously. I commented that after all these posts "the lack of response is deafening". Time will tell...

[dwmc2]

We use channels: Roku, PurFlix, Hallmark Movies Now, Prime, and very few others.  I have tested each of these to see if changing channels caused the Roku setting to change, and they did not.  When the problem occurs, we check the Roku Settings Accessibility and it has been changed to OFF.  We turn that back on (dozens of times) and captions appear - regardless of the channel.  

[RokuERey]

Greetings @TipnRing, @dwmc2,

Thanks for keeping the Roku Community posted!

We appreciate the additional details about this, and we'd like to take a closer look into it.

To better understand the problem. Could you please elaborate on what the steps are to reproduce the issue? When did you see the behavior occur? What are the troubleshooting steps you've taken so far to resolve this?

With more detailed information, we'll be able to understand and see what we can do about this. Thanks!

Regards,

Rey

[dwmc2]

All my attempts to force the problem to happen have failed.  Switching back and forth to the channels we use did not make it happen.    The problem (Closed Captions: OFF when we have repeatedly set them to ALWAYS ON) happens randomly as far as we can tell.  One night, everything is ok.  The next night, they are mysteriously off.  

[RokuAnjelie]

Hi @TipnRing ,

Thank you for posting here in the Roku community! 

We value your contact with us regarding your issue with closed captioning.

We advise making sure the channel has the settings set to be toggled on, as each channel may have its own settings; in addition, the closed captions are set to "always on" in your Roku device. Regardless of whether you have closed captioning turned on for your device, some channels may impact it.
Please keep us posted. We're here to assist.

Thanks,

Anjelie

[Bismarck318]

This has been corrected on the Kanopy app about a month, so it must be something within each (channel) app.