Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Agrimaldo
Reel Rookie

Closed Captioning on Roku app for Firestick will not turn off on Roku live TV section

I’m having the same problem. There is no way to turn off subtitles on the Roku app using Firestick. There is only a way to change the format. Size, font, background etc.

0 Kudos
5 REPLIES 5
RokuJanadeeK
Community Moderator
Community Moderator

Re: Closed Captioning on Roku app for Firestick will not turn off on Roku live TV section

Hi @Agrimaldo,

A warm welcome here at the Roku Community!

Thanks for reaching out to us regarding your closed captioning concern.

If the closed captioning on the Roku app for Firestick will not turn off on the Roku live TV section, here are some troubleshooting steps you can try:

  • Make sure that closed captioning is turned off on your Firestick device. You can check this by going to the Firestick home screen, selecting Settings, selecting Accessibility, and then making sure that Closed Captioning is turned off.
  • Check the settings within the Roku app itself. In the Roku app, go to the Settings menu, then select Accessibility. Make sure that Closed Captioning is turned off here as well.
  • If the issue persists, try force-closing the Roku app and then reopening it. To force close the app, go to the Firestick home screen, navigate to the Roku app, and press the Options button on your Firestick remote. From there, select "Close" and then reopen the app.
  • If the issue still persists, try uninstalling and reinstalling the Roku app. To uninstall the app, go to the Firestick home screen, navigate to the Roku app, press and hold the Options button on your Firestick remote, and then select "Uninstall." Then reinstall the app from the Amazon Appstore.

We hope it helps!

Warm regards,

Janadee

Nadee K.
Roku Community Moderator
0 Kudos
Agrimaldo
Reel Rookie

Re: Closed Captioning on Roku app for Firestick will not turn off on Roku live TV section

There isn’t any accessibility option when using Roku on the Firestick. The accessibility option is only an option when using Roku on a smart TV

BWiseman
Newbie

Re: Closed Captioning on Roku app for Firestick will not turn off on Roku live TV section

Agrimaldo is correct.  When using the Roku Channel app on Fire TV or Firestick, there is NO OPTION for Accessibility in the "Settings & Account" area of the app.  In that area, there is a "Captions" category, but there is no means to disable or enable captions.

Again, the Roku Channel app on Fire TV and Firestick has NO Settings/Accessibility menu.  Without that menu, the Roku Channel app provides the user with NO MEANS to enable or disable Captions.  It seems that the Roku Channel app on Fire TV and Firestick is currently designed in such a way that the user has no control over whether or not captions are enabled or disabled.

@RokuJanadeeK, I hope this clarifies the issue sufficiently that you can begin to give helpful replies to this issue.  You can't just keep giving canned responses that only apply to Roku device users.  Please understand that this is a "Roku Channel" app issue for Fire TV and Firestick users.  This is NOT the same app used by Roku device users.

0 Kudos
BWiseman
Newbie

Re: Closed Captioning on Roku app for Firestick will not turn off on Roku live TV section

Fire TV and Firestick seem to have a system level status for captions.  If the Roku Channel app running on a Fire TV or Firestick is run when some previously run app had enabled captions, the Roku Channel app leaves the captions setting active.  Conversely, if a previously run app (Prime Video, for example) had disabled captions, the Roku Channel app leaves the captions setting disabled.  The Fire TV or Firestick Accessibility setting for captions seems to be irrelevant.  It only matters whether the previously-run app had captions enabled or disabled.

For now, I think the only way to control the enable/disable status of captions when running the Roku Channel app on Fire TV or Firestick is to modify the system level status of captions before running the Roku Channel app.  You can change the system level status of captions by setting the caption status in some other application or by setting the desired caption status in the Fire TV or Firestick Settings (Gear Icon)/Accessibility/Closed Caption menu and then restart the Fire TV or Firestick (Settings/Device & Software/Restart).  Both of these options are inconvenient when the thing that's really needed is for Roku to add the option to enable or disable captions to their Roku Channel app's Settings & Account/Captions menu area.

0 Kudos
SeanMW
Newbie

Re: Closed Captioning on Roku app for Firestick will not turn off on Roku live TV section

I was experiencing this same issue using the Roku Channel on my Amazon FireTV Stick 4K, but only on the NBC News Now channel.  Captions were turned off on the Amazon FireTV Stick 4K.  To fix the issue, I opened https://therokuchannel.roku.com/ and signed into my Roku account.  Then I selected Live TV and the NBC News Now channel.  Then on the navigation bar, I clicked captions and turned subtitles off.

0 Kudos