Channels & viewing

[ptunia1]

If you look through the HELP  section for audio ...somewhere in all of this are the directions and a diagram of syncing that shows up on your television screen...I did that  for Bluetooth and it worked for me for all modes thereafter,  but it's up to you to find the same info I did and go from there.  

[WilltheThrill1]

Same here, tried all the troubleshooting, and still does not work. It sounds like the issue needs to be resolved by Paramount Plus Support. Has anyone submitted a ticket and if so can you share the ticket number so we may follow?

Just created a Ticket Case #19486342.

[Mitch1949]

I an experiencing the same problem watching the current expisodes of Evil, Criminal Minds and Mayor of Kingston

[Iamdmartian]

It is horrible. Not syncing for 2 days. Mayor of King so bad.  Please help. 

[Iamdmartian]

Every show I fave tried fails to sync.  Mayors evil. Blah blah

[Lanasama1]

I am also experiencing the same problem 

[stardiamond]

It will get fixed but who knows when. My work around was to add the app to my LG smart tv and it works fine. 

[AZMango]

Mine is off by about 35 seconds early.  This seems to be a recent problem.  It's only happening on my Roku TV.  The same show is in sync on my Samsung TV.

[AZMango]

I restarted the app and it's down to about five seconds early.  Still annoying but better than 35 seconds.  I'll watch the finale on my other TV.

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted, and flagging this issue directly with us!

We want to gather more details about your issue with the Paramount Plus channel. Can you please provide the following information? 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What troubleshooting steps have you taken so far?
• The specific content title that has an issue.
• Channel version

Once we have this information, we will be able to pass it along to our appropriate Roku team for further investigation.

Thanks,
John