Channels & viewing

[Quimby]

This was fixed shortly after June 5 when cc was not syncing with Hulu , but today, on June 25, the closed caption is not syncing again but with paramount + this time . So it was fixed for about 16 days and the problem is back. The cc is not syncing with the show. Please fix again or permanently. I’ve requested a credit because of how many days it was messed up before. 

Thanks

[Quimby]

Was fixed but messed up again! 

[RokuERey · Accepted solution]

Hi @Quimby,

Welcome to the Roku Community!

Thanks for sharing your report on this playback issue with Paramount Plus. We'd like to learn more about this. Is this an issue with all the content on the platform? 

We would also recommend to take a closer look at some troubleshooting provided by our support page here: How to resolve a channel playback issue - Roku Support.

Let us know what you find out.

Thanks,
Rey

[Jmusich]

Good to know I am not the only one having syncing issues. And the syncing does work with some shows. or at least one. My subscription to Parmount plus is through apple where syncing is just fine, is there a souution ?

[Jmusich]

I tried all the resoultion suggestions prior to posting. None worked. 

[RokuERey]

Hi @Jmusich,

Thanks for keeping us posted about this!

In this case, we'll need more of information here and we'll need your help please share with us the details below.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Specific content title that has an issue.

We would also recommend reporting this issue to the channel support team. Most of the channels on Roku are handled directly by the channel provider themselves. This issue likely needs to be addressed with an update that is handled directly.

You can contact them here: Paramount Plus Support.

All the best,
Rey

[Jmusich]

What is happening on the roku end to correct this ? My Parmount plus account is through apple. If I access through the apple plus app syncing works as it should. 

[MitchInMCO]

RokuERey,

I am having this problem also.  Captions display 4-5 seconds before audio track on Paramount Plus.  Other channels such as YouTube TV are working fine.  No app or system updates are available.  

Info requested by you:

Roku device model:  TCL model 65S425 Hardware ID 7133X

Tracker ID:  28-257-550

Program Mayor of Kingstown S3 E4

[Jmusich]

The problem is presenting itsel the same way on both of my Roku Ultra devices exactly as you describe with the time difference. But my guess is it is coming somewhere in the roku universe. When I watch Paramount Plus through my apple plus app on the roku the CC work just fine.

[ZeldaDad]

Same issue for me. None of the listed troubleshooting steps make a difference. Closed captions appear about 5 seconds before the dialogue.