Channels & viewing

[RokuCarly]

@gperkins @Redkroovy 

Thank you for providing us with the necessary details. 

Both of your devices have already been included in the report. Rest assured that I'll update this thread once more information is available. 

Thank you for your continuous patience and understanding as we work on this.

Regards,
Carly

[Redkroovy]

Thank you. Out of curiosity is there way to roll back the firmware version? 

[RokuCarly]

Hi, @gperkins @Redkroovy.

I've received updates from the team regarding this matter, and I'll send you a Private Message with further details. 

Kindly keep an eye on your inbox here.

Thanks,
Carly

[DeanP1962]

I am having the same problem and would like the answer to this problem please 

[gperkins]

The firmware downgrade fixed the problem for me.  Hopefully it won't come back in a future update.

[Redkroovy]

Did not work for me unfortunately.

[DeanP1962]

How do you downgrade the software 

[RokuCarly]

Welcome to the Roku Community, @DeanP1962!

Thanks for informing us about this. Rest assured that we will help you determine the cause and find the best resolution possible. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us the following details:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Specific channels affected.
• Troubleshooting steps you've taken so far.

We'll be looking forward to your response.

Warm regards,
Carly

[Redkroovy]

All, I have elected to purchase a new Roku Ultra. My existing unit was 8-9 yrs old and served me well. I cant thank the Roku team enough for their dedication to trying to help me solve this problem. However everything has a lifespan. Thank everyone for their support.

[RokuCarly]

Hi, @Redkroovy.

Thank you for sharing your update with us. 

Feel free to reach out anytime you need help or you may also visit our Support website for additional troubleshooting resources: Roku Support website

Once again, your support, patience, and understanding are highly appreciated. We hope you continue to have a Happy Streaming! 💜

Regards,
Carly