Hi @Gillianhall,
Thanks for letting us know about this issue.
May we know what error message you've been receiving when signing in to your account? Also, is your subscription directly with the provider or through Roku? Lastly, have you already tried reaching out to our Accounts and Billing team to address this concern with subscription?
Please keep us posted.
Regards,
Janadee
Nadee K.
Roku Community Moderator
