Channels & viewing

[art33]

Well, Danny, alleged Roku forum moderator, if you actually wanted us to contact the channels directly, they you'd post a link, wouldn't you?  But no, just drive by, drop some generic unhelpful comment and then move on.  Thanks for nuthin' Danny.  Don't tell me Roku can't add a setting to get rid of all this auto play crapola, obviously a lot of people hate it whether it is on the You Tube channel, the Amazon Prime channel or Netflix. 

[RokuDanny-R]

@art33

Thanks for the post.

You can reach Youtube support here: https://support.google.com/youtube/?hl=en

Thanks,
Danny

[StreamerUser]

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@art33 wrote:

Well, Danny, alleged Roku forum moderator, if you actually wanted us to contact the channels directly, they you'd post a link, wouldn't you?  But no, just drive by, drop some generic unhelpful comment and then move on.  Thanks for nuthin' Danny.  Don't tell me Roku can't add a setting to get rid of all this auto play crapola, obviously a lot of people hate it whether it is on the You Tube channel, the Amazon Prime channel or Netflix. 

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It may have been generic, but it was helpful - just not as helpful as you wanted/demanded.

Though "autoplay" in all its forms is generally reviled, especially when it isnt disable-able, Roku doesnt code the Prime, YouTube, or NetFlix apps - their respective corporate owners do.  So no, Roku can't "add a setting" to their apps - but they can - which is why you need to direct your complaints to those companies.

[whyrukowhy]

This is pathetic and infuriating. If Roku really wanted to fix/control this, they could.

Could Roku require apps not to do this? Yes.

Do users have the ability to write channel reviews on the Roku website to complain about it? No.

Would complaining directly to Amazon be a complete waste of time? Yes

Does Roku care enough to contact Amazon about this issue because it's making Roku look bad? No.

Would I ever buy another Roku device if this wasn't fixed? Absolutely not.

Roku is entirely to blame. If Roku can't ensure that the top channels/apps, which make up the vast majority of streaming on Roku devices, are high quality and aren't pissing off their customers, then it's Roku fault.

[Psilobite]

With regard to the suggestion "contact Amazon"...

Lol. What do you think Amazon is going to say... "Yeah, that IS annoying, isn't it? We're extremely sorry about that... not sure what we were thinking... we'll get that fixed right away!"

What will happen, is they'll send a form reply. Then months or years later, only if they start to see subscriptions dropping or app use decreasing in a way that they feel is significant (i.e., tens of thousands of users) will they do ANYTHING about it at all. (And remember a Prime Video subscription is included when you sign up for Amazon Prime... and people are probably not going to drop their entire Amazon Prime account because of video previews.)

The only solution that is actually workable in the meantime, is to simply mute the sound when browsing the Prime channel/app. Or, stop using Prime. 

[medlibrarian]

For what it's worth, I took the time to get through to their chat help and complained about the inability to turn it off. Probably will take them years, but I felt like I had to do something.

[ScottEmery]

I provided my feedback, expressing my disappointment with this auto preview feature and the inability to turn it off, to Amazon at this url: https://www.amazon.com/gp/video/feedback

[cocotower]

Are you going to tell us the solution or just be a pr**k?  

[cocotower]

What's worse is all the sick trash taking over the movie grid, and you better not have a kid in the room even just browsing what you think is non porn.  I'm tired of these sick b*st*rds.  Amazon and Netflix both are competing who can be the first normalized porn channel.  The movie XXY on Amazon is the most disgusting piece of pedo trash ever broadcasted without anybody being arrested.  Absolutely disgusting.  Just the forced preview is enough to be grounds for questionable motives.

[cocotower]

It's easy to disable on Youtube.  Go to Settings --> Previews with sounds --> Off.

It should be off by default but "Because copy-cat syndrome" all the media companies hopped on the same bandwagon.

Will enough complainers wake up Amazon and force them to act?  No.  No amount of complainers can change a company's policy.  It'll take almost a court hearing to get kock-eyed Bezos to respect his customers.