Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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jdrury
Channel Surfer

Re: Can't log into Disney Plus app

Just a quick update, I have just been able to resubscribe to Disney+ and it is all working again.

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eliwap
Binge Watcher

Re: Can't log into Disney Plus app

I was able to get to the "Roku Pay" page. I click on "I agree" and then get the error message "There was a problem processing you're request"

 

Almost there.... Almost there.....

 

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eliwap
Binge Watcher

Re: Can't log into Disney Plus app

Oh by the way. I was paying with Paypal.

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RokuJohnB
Community Moderator
Community Moderator

Re: Can't log into Disney Plus app

Hi @eliwap,

Thank you for posting here in the Roku Community!
To be better assisted with your subscription inquiry, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please keep us posted.

Best regards,

John

John
Roku Community Moderator
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eliwap
Binge Watcher

Re: Can't log into Disney Plus app

Is it possible that my difficulty is part of the issue that has been discussed thought this thread, or has the issue marked as being resolved which has not been reported here?

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