Channels & viewing

[RokuEuniceL]

Hi @Mx120,

Thanks for updating us here in the Roku Community!

We're glad to assist you with removing the peacock on your Roku device. What Roku device are you using right now? Please follow the steps below if you can't remove the channel with the normal process:

Remove channels from within the Roku Channel Store:

1. Press Home on your Roku remote.
2. Select Streaming Channels to open the Channel Store.
3. Locate the channel you wish to remove and press OK on your remote.
   
   • Tip: A check mark identifies an installed channel in the bottom right-hand corner.
4. Select the Remove channel and confirm the selection when prompted.

Removing channels from within the Roku Mobile App:

If needed, install the Roku mobile app.

1. Launch the Roku mobile app.
2. Tap Channels from the navigation bar.
3. From the Channels tab, select My Channels to view a list of channels installed on your Roku device.
4. Tap and hold a channel to view more information.
5. Tap Remove and confirm your decision.

Meanwhile, factory resetting clears the majority of data from your Roku device and restores it to a factory default configuration. Specifically, the process will erase your personal preferences, unlink your device from your Roku account, reset all settings, and return your device to a state ready for initial setup. It is impossible for the Peacock channel to stay on the Roku device once a factory reset is performed. To factory reset, press Home on your Roku remote, scroll and select Settings, select System, select Advanced system settings, and select Factory reset. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step and follow the on-screen instructions.

We hope this helps.

Kind regards,

Eunice

[Mx120]

Hi Eunice,

Thanks for your message. I was able to remove the Peacock all using the mobile Roku app. However, I’m still having the same issue where when I launch the Peacock app, I immediately get an error that says “Something went wrong”. I tried a factory reset of the system as well but no luck. Do you have any other suggestions for getting the app to launch? Could it be something on Peacock’s end? Thank you.

[RokuTakashi]

Thanks for providing us with updates, @Mx120 

Since you've performed all the troubleshooting steps, this might be an issue with the channel itself. At this point, we advise you to contact the channel provider's support directly and let them know about this experience you had when accessing their channel. Workaround may be provided on their end since this is a channel issue that is commonly resolved by the channel providers. 

We hope the best for you.

All the best,
Kash

[Klmax98056]

Wondering if you ever got an answer for this as I’m having the same issue. Very frustrating!

[Nursemama]

 @Mx120 @RokuEuniceLI just noticed I am really late to this post but I hope somebody can really help me. I have 5 tv’s and 2 tablets. My main problem is that for some reason my husband’s tv is having a very hard time playing the Peacock app on his tv. It doesn’t matter what time of day or how many other people are logged on. He can br the only one online and it will freeze up every single tome. The answer used to be delete the aoo and redownload it but I can’t even delete it anymore. If anyone has an answer please let me know. #rokutv 

I think something to do with @Roku seems like it  has changed in the last year or so. I used to be able to fix this on my own without canceling a subscription.

Thank you, 

Kim

[Nursemama]

I am having the same problem with deleting peacock and the reason is because on my living room tv only you can get maybe 5 minutes of whatever you are watching. Then it seems to need to reload. The living room tv is a TCL and I have a cheap Walmart tv that is ONN brand and I have never had this on that tv. My husband doesn’t want to keep having to log out and then back in 6 times a show and Lord knows how many times it would be for a full movie. It’s so frustrating. I intended to delete and reinstall but I can’t even delete it. 

[RokuCarly]

Hi, @Nursemama.

Thanks for the follow-up and for the additional information. 

If you are experiencing playback issues within the standalone app, we need to troubleshoot to refresh its system. As part of the troubleshooting steps, we need to remove this channel. However, since you have an active subscription to this app, the option to "remove app" may not be visible.

In this case, we highly recommend reaching out to the channel provider themselves for additional reinforcement as they are responsible for playback issues inside their app. Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider,

You may reach them here: Peacock Support

We hope it gets sorted out soon so you can get back on streaming.

Best regards,
Carly