Moderator Danny R,
While we can all understand that Roku cannot fix this issue directly, it is clear that all of us Roku purchasers, independently over months have not been able to move CBS to act. They apparently do not care about the Roku user community enough to fix their app that clearly does not work. The likely issue is that they make very little off of this combination (CBS app on Roku) and would rather let this languish. CBS is not a hotbed of award winning content, but there are a few worthy shows, and if users really want to stream them, maybe CBS thinks a few souls will ante-up the money for Paramount+.
Regardless, I'm sure all of us would appreciate Roku contacting CBS on our behalf to make sure they understand the extent of the issue, and the population they are leaving behind -- a number/value we individual users cannot provide.